This Privacy Policy explains how Rubbish Clearance West Hampstead collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Clearance West Hampstead customers and enquiries within our operating area, regardless of the method you use to contact us.
Rubbish Clearance West Hampstead is a waste and rubbish removal service operating in the West Hampstead area. For the purposes of data protection law, we are the data controller of the personal data that we collect about our customers and prospective customers. This means we decide how and why your personal data is processed and are responsible for ensuring it is handled in a lawful, fair and transparent manner.
We collect and process different types of personal data depending on how you interact with us and which services you request. The types of personal data we may collect include:
Identification and contact details, such as your name, address, email address, telephone number and, where applicable, the contact details of another person you nominate as a point of contact for a job.
Service and booking information, such as property access details, type and quantity of waste to be removed, preferred dates and times for collection, and any instructions you provide relating to the job.
Billing and payment information, such as invoice address, payment status and transaction details. Where payments are processed by a payment processor, we do not store your full card details and only receive the information necessary to confirm that a payment has been made or refunded.
Communication records, such as email correspondence, call notes and messages relating to your enquiries, quotes, bookings or feedback.
Technical and usage information, which may include information about how you accessed our website or contacted us online, such as the type of device or browser used and basic analytical data, where this is collected and only to the extent permitted by applicable law.
We collect personal data directly from you when you contact us by phone, email, contact form, messaging service or in person, when you request a quote, make a booking or otherwise use our services. We may also receive personal data from third parties where you have authorised another person to act on your behalf or where a business customer provides your details as a site contact.
We process personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract: We process your personal data to provide you with a quote, confirm and deliver rubbish clearance services, arrange access to your property, issue invoices, and manage payments and customer service relating to your contract with us.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and does not override your rights and freedoms. This includes managing our business operations, improving our services, protecting our property and systems, handling enquiries and potential disputes, and keeping records of work carried out.
Legal obligations: We process certain personal data to comply with legal and regulatory requirements, including tax and accounting obligations, waste management regulations and record-keeping duties.
Consent: In some cases, we may rely on your consent, for example where we send you certain types of marketing communications that are not covered by another lawful basis. Where we rely on consent, you can withdraw it at any time.
We use the personal data we collect for the following purposes:
To respond to your enquiries, provide information about our services and prepare and issue quotes.
To schedule, manage and complete rubbish clearance services, including confirming bookings, arranging access to the property and ensuring safe and efficient collection and disposal of waste.
To issue invoices, process payments, provide receipts and manage any refunds or billing queries.
To maintain accurate internal records of jobs carried out, customer history and service performance.
To improve our services, for example by analysing common enquiries, monitoring demand in particular areas and reviewing feedback.
To communicate important information about your bookings, changes to our services, safety information or updates to this Privacy Policy.
To comply with legal, regulatory and insurance obligations, including demonstrating lawful waste disposal where required.
We do not sell your personal data. We may share limited personal data with trusted third-party service providers who act as data processors and assist us in delivering our services. These may include:
Payment processing providers, who handle card transactions and securely process payments on our behalf.
IT and communication service providers, who support our email, telephony, booking or data storage systems.
Accountants or professional advisers, who may access relevant billing and transaction data for accounting, tax or legal purposes.
Waste management partners, where we work with licensed facilities or subcontractors to complete a job and must provide location or contact information necessary to carry out the service.
Where we use data processors, we ensure that appropriate contracts and safeguards are in place, requiring them to process your personal data only on our instructions, to keep it secure and to comply with data protection law.
We may also need to share personal data with public authorities, regulators or law enforcement agencies where we are legally required to do so or where this is necessary to protect our rights, property or the safety of others.
Our services are primarily based in the United Kingdom and we aim to keep your personal data within the UK or European Economic Area. If any of our service providers transfer or access personal data from outside these locations, we will take steps to ensure that appropriate safeguards are in place, such as approved standard contractual clauses or equivalent protective measures, in accordance with data protection law.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. In general:
Job and booking records, including your contact details and service information, are typically retained for a period that allows us to respond to queries, handle complaints or disputes, and meet our legal obligations.
Billing and transaction data is kept for the period required by tax and accounting laws.
Communication records are retained for a reasonable period to manage ongoing customer relationships and to improve our services.
Where personal data is no longer required, we will delete it or anonymise it so that it can no longer be used to identify you.
We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse or disclosure. These measures include controlling access to systems, using secure methods for storing and transmitting data, limiting access to staff and contractors who need the information to perform their duties, and providing guidance on data protection responsibilities. While no method of transmission or storage is completely secure, we are committed to maintaining a level of security appropriate to the risk.
Under data protection law, you have a number of rights regarding your personal data, subject to certain conditions and exceptions. These include:
The right of access: You can request a copy of the personal data we hold about you and information about how we process it.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data.
The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected.
The right to restrict processing: You can ask us to limit the way we use your personal data in certain situations.
The right to data portability: You can request that we provide your personal data to you or to another organisation in a structured, commonly used and machine-readable format, where the processing is based on consent or contract and carried out by automated means.
The right to object: You can object to certain types of processing, including processing based on our legitimate interests or, where applicable, direct marketing.
The right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
If you wish to exercise any of your rights or have any questions or concerns about how we handle your personal data, you can contact us using our usual contact details as provided on our service materials. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach the supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will apply to all Rubbish Clearance West Hampstead customers in our service area from the date the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Read the GDPR-compliant Privacy Policy for Rubbish Clearance West Hampstead, explaining how customer data is collected, used, stored, shared, and protected for all customers in the service area.
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